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Meet the Team

When patients step into our dental office, the first sound they usually hear is laughter. We like to keep things fun and light around the office so no one ever has to dread coming to see us! Our team of hygienists, assistants, and administrators will help you enjoy the smoothest, most stress free dental experience of your life from check-in to checkout, and you won’t believe how easy it can be to take care of your family’s smiles. To start getting to know the friendly faces here at Smile by Design of Virginia Beach, read on below!

David Santos, Business Manager

Business manager David Santos

David Santos was born in Leigh Memorial Hospital in Norfolk, VA, and lived most of his life in Hampton Roads. He traveled quite a bit with his family, as his father was in the Navy for thirty years. David worked in psychology and counseling for more than two decades and also worked in computer graphics and printing for 13 years. About four years ago, he turned his attention to the dental practice of his wife, Dr. Stephanie Santos, and now runs the non-clinical side of Smile by Design of Virginia Beach.

David helps with all areas of the practice without getting in the way too much. If there are problems with insurance, computers, or anything else the team doesn’t want to deal with, David gets the task. David received Bachelor of Science degrees in Psychology (Major) and Criminal Justice (Minor) from Old Dominion University in 1983. He admits that he has too many post-graduate credit hours to count in psych, counseling, computer technology, and programming. He should have finished his Master’s degree, but he was too focused on not knowing what to focus on.

David shares the same hobbies as his wife and says they’re pretty much the same, except for their taste in music, books, and television shows, driving ability, his ability to lift more than she can, and his ability to season their Cornish hens better. He loves their dog, Billy, and while he thinks four cats are way too many, he loves them all: Boo Boo, Akasha, Buttons, and “Fat” Oscar.

Heather Clendenning, Office Manager

Heather Clendenning Scheduling Coordinator

“I love interacting with people of all kinds!”

Originally from Glenburn, Pennsylvania, Heather completed her studies at Marywood University. Now, she has 13+ years of experience helping patients get the essential and comfortable dental care they deserve. In fact, one of her favorite parts of her job is coming to work to see her wonderful and positive colleagues and patients!

Heather has three adult children as well as an 82-year-young mother who will hopefully be joining her here in Virginia Beach very soon! As for hobbies, she enjoys shopping for bargains, decorating, swimming in the ocean, going for walks, and playing with her grand-pups!

Pamela Chambers, Director of First Impressions

Director of First Impressions Pamela Chambers

“We have an easygoing family atmosphere.”

Pamela is originally from Roanoke, VA and loves being part of the dental field where she can serve the needs of her community. She’s been in dentistry for more than 30 years, and she started at Smile by Design of Virginia Beach in 2005. Pamela has certificates in ministry studies, dental X-rays, CPR, OSHA, HIPPA, and she graduated valedictorian from Wave Leadership College (night program).

At Smile by Design of Virginia Beach, she takes care of greeting patients, scheduling appointments, answering phones, collecting payments, and helping the team wherever needed. She enjoys working for Dr. Santos and Dr. Folck because everyone gets along, the practice has a family feel, and even the patients feel like they can have fun and joke around. Pamela enjoys her job as the receptionist because she loves people and social events. Being at the front desk is perfect for her because she likes being the life of the party!

Pamela enjoys volunteering at her church, traveling, photography, reading, and being a Mary Kay make-up consultant.

Teresa Kirby, Patient Treatment Coordinator

Patient Treatment Coordinator Teresa Kirby

“I love my job.”

Teresa was born and raised in Virginia Beach, Virginia and has a Bachelor of Science. She takes more than 15 hours of continuing education every year and has been in the dentistry field for nearly 30 years. She started at Smile by Design of Virginia Beach in 2008 and enjoys the easy, low stress environment. She loves the patients, the team, and the job! Teresa has been married for 33 years and has two adult children.

Lindsay Dail, Front Desk Insurance

Registered dental hygienist Genedee Bacaoan

Bio Coming Soon!

Genedee Bacaoan, Registered Dental Hygienist

Registered dental hygienist Genedee Bacaoan

“I love the laughs I share with our team and patients.”

Genedee promotes dental health by professionally cleaning teeth, providing radiographic studies, charting periodontal disease, and performing procedures in compliance with the dental practice’s focus on excellence. She attended Old Dominion University and graduated with a Bachelor of Science in Dental Hygiene.

Genedee has been in dentistry for more than 16 years and has been part of the Smile by Design of Virginia Beach team since 2008. Genedee loves working for a wonderful boss and sharing laughs with both her co-workers and patients. She strives to provide the highest standard of care for all her patients.

Genedee has lived most of her life in Virginia Beach but currently resides in Chesapeake. In 2003, she married her husband, James, and they have a sweet five-year-old boy, Gavin.

Julia Nolfi, Registered Dental Hygienist

Registered Dental Hygienist Julia Nolfi

“I love helping others and keeping people smiling!”

Julia has been working in the dental field for six years and counting so far. Originally from Boston, she studied at Regis College and Quinsigamond Community College and is qualified to administer local anesthesia. She loves working with patients and inspiring new reasons for them to smile brighter through her work! At home, she’s proud to come from a fun, loving, and very LOUD family. Her personal hobbies include playing soccer, participating in her book club, and going to concerts. She’s also a big traveler and has been to 29 states so far in the US!

Ivy Peterson, Registered Dental Hygienist

Ivy Peterson Registered Dental Hygienist

Bio Coming Soon!

Mary Kling, Registered Dental Hygienist

Mary Kling Registered Dental Hygienist

“I love creating long-lasting relationships with my patients!”

As a dental hygienist, Mary plays an essential role in helping our patients with their oral health needs. Born and raised in Virginia, she completed hygiene school at Old Dominion University. Today, she is certified in administering local anesthesia and nitrous oxide, as well as providing laser bacterial reduction techniques.

Mary and her high school sweetheart are looking forward to getting married in 2022! Some of her favorite ways to spend her free time include relaxing, reading a book, and going to her family’s beach house.

Sydney Dunmire, Dental Hygienist

Bio Coming Soon!

Lisa Miano, Dental Assistant

Dental assistant Lisa Miano

“I love our dental team!”

Lisa has worked as a dental assistant since 1997 and joined Smile by Design of Virginia Beach in 2000. She is both CPR and CEREC certified. She ensures that her patients are well taken care of from the beginning of their appointment until the end.

Lisa is fun, energetic, and compassionate—all qualities that serve her well in her role at Smile by Design of Virginia Beach. She loves the dental team, as well as working for doctors who care deeply about the needs of each and every patient.

Lisa is married with two boys and loves to travel with her family.

Audrey Kauthen, Dental Assistant

Bio Coming Soon!

Cassondra Benton, Dental Assistant

Bio Coming Soon!

Jodi Tippets, Dental Assistant

Bio Coming Soon!

Kelsey Powers, Dental Assistant

Bio Coming Soon!

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