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Meet the Team

When patients step into our dental office, the first sound they usually hear is laughter. We like to keep things fun and light around the office so no one ever has to dread coming to see us! Our team of hygienists, assistants, and administrators will help you enjoy the smoothest, most stress free dental experience of your life from check-in to checkout, and you won’t believe how easy it can be to take care of your family’s smiles. To start getting to know the friendly faces here at Smile by Design, read on below!

David Santos, Business Manager

Business manager David Santos

David Santos was born in Leigh Memorial Hospital in Norfolk, VA, and lived most of his life in Hampton Roads. He traveled quite a bit with his family, as his father was in the Navy for thirty years. David worked in psychology and counseling for more than two decades and also worked in computer graphics and printing for 13 years. About four years ago, he turned his attention to the dental practice of his wife, Dr. Stephanie Santos, and now runs the non-clinical side of Smile by Design.

David helps with all areas of the practice without getting in the way too much. If there are problems with insurance, computers, or anything else the team doesn’t want to deal with, David gets the task. David received Bachelor of Science degrees in Psychology (Major) and Criminal Justice (Minor) from Old Dominion University in 1983. He admits that he has too many post-graduate credit hours to count in psych, counseling, computer technology, and programming. He should have finished his Master’s degree, but he was too focused on not knowing what to focus on.

David shares the same hobbies as his wife and says they’re pretty much the same, except for their taste in music, books, and television shows, driving ability, his ability to lift more than she can, and his ability to season their Cornish hens better. He loves their dog, Billy, and while he thinks four cats are way too many, he loves them all: Boo Boo, Akasha, Buttons, and “Fat” Oscar.

Jordana Efland, Practice Manager

Jordana Efland Practice Manager

“I love creating a true team environment!”

With 30 years of experience under her belt, we’re so happy to have Jordana on our team! Originally from Norfolk, she attended Norfolk Academy and the University of Hartford. For her, interacting with our patients, doctors, and staff while creating a collaborative, positive environment is very rewarding.

Jordana and her husband of 40 years, Michael, have two adult children. When she isn’t at the office or spending time with family, she enjoys crafting, reading, traveling, and rescuing beagles. In fact, they’ve rescued six so far!

Pamela Chambers, Director of First Impressions

Director of First Impressions Pamela Chambers

“We have an easygoing family atmosphere.”

Pamela is originally from Roanoke, VA and loves being part of the dental field where she can serve the needs of her community. She’s been in dentistry for more than 30 years, and she started at Smile by Design in 2005. Pamela has certificates in ministry studies, dental X-rays, CPR, OSHA, HIPPA, and she graduated valedictorian from Wave Leadership College (night program).

At Smile by Design, she takes care of greeting patients, scheduling appointments, answering phones, collecting payments, and helping the team wherever needed. She enjoys working for Dr. Santos and Dr. Folck because everyone gets along, the practice has a family feel, and even the patients feel like they can have fun and joke around. Pamela enjoys her job as the receptionist because she loves people and social events. Being at the front desk is perfect for her because she likes being the life of the party!

Pamela enjoys volunteering at her church, traveling, photography, reading, and being a Mary Kay make-up consultant.

Teresa Kirby, Patient Treatment Coordinator

Patient Treatment Coordinator Teresa Kirby

“I love my job.”

Teresa was born and raised in Virginia Beach, Virginia and has a Bachelor of Science. She takes more than 15 hours of continuing education every year and has been in the dentistry field for nearly 30 years. She started at Smile by Design in 2008 and enjoys the easy, low stress environment. She loves the patients, the team, and the job! Teresa has been married for 33 years and has two adult children.

Brandi Curry, Dental Assistant/Insurance Coordinator

Dental assistant and insurance coordinator Brandi Curry

“We can’t wait to meet you!”

Brandi has been with our practice since 2016, and she’s a bit of a jack-of-all-trades around the office. She’s able to work both at the front desk and chairside with our dentists, plus she can help our patients better understand their insurance benefits and get the most out of their coverage. She is a graduate of Wave County High School and the Concorde Institute, and she currently has certifications in dental radiology, CPR, first-aid, and as an EDA. Originally from Waycross, GA, you’ll usually find her cooking something delicious when she’s at home. Be sure to ask her about any new recipes! An interesting fact about her: she has a twin brother.

Heather Clendenning, Scheduling Coordinator

Heather Clendenning Scheduling Coordinator

“I love interacting with people of all kinds!”

Originally from Glenburn, Pennsylvania, Heather completed her studies at Marywood University. Now, she has more than a decade of experience helping patients get the essential and comfortable dental care they deserve.

Away from the office, Heather enjoys singing, decorating, swimming, baking, visiting new places, going bargain shopping, and playing with her grand puppies. Here’s something you may not know about her: she’s very artistic and musical!

Karen Gresham, Financial Coordinator

Karen Gresham Financial Coordinator

Bio Coming Soon!

Genedee Bacaoan, Registered Dental Hygienist

Registered dental hygienist Genedee Bacaoan

“I love the laughs I share with our team and patients.”

Genedee promotes dental health by professionally cleaning teeth, providing radiographic studies, charting periodontal disease, and performing procedures in compliance with the dental practice’s focus on excellence. She attended Old Dominion University and graduated with a Bachelor of Science in Dental Hygiene.

Genedee has been in dentistry for more than 16 years and has been part of the Smile by Design team since 2008. Genedee loves working for a wonderful boss and sharing laughs with both her co-workers and patients. She strives to provide the highest standard of care for all her patients.

Genedee has lived most of her life in Virginia Beach but currently resides in Chesapeake. In 2003, she married her husband, James, and they have a sweet five-year-old boy, Gavin.

Julia Nolfi, Registered Dental Hygienist

Registered Dental Hygienist Julia Nolfi

“I love helping others and keeping people smiling!”

Julia has been working in the dental field for six years and counting so far. Originally from Boston, she studied at Regis College and Quinsigamond Community College and is qualified to administer local anesthesia. She loves working with patients and inspiring new reasons for them to smile brighter through her work! At home, she’s proud to come from a fun, loving, and very LOUD family. Her personal hobbies include playing soccer, participating in her book club, and going to concerts. She’s also a big traveler and has been to 29 states so far in the US!

Ivy Peterson, Registered Dental Hygienist

Ivy Peterson Registered Dental Hygienist

Bio Coming Soon!

Mary Edwards, Registered Dental Hygienist

Mary Edwards Registered Dental Hygienist

“I love creating long-lasting relationships with my patients!”

As a dental hygienist, Mary plays an essential role in helping our patients with their oral health needs. Born and raised in Virginia, she completed hygiene school at Old Dominion University. Today, she is certified in administering local anesthesia and nitrous oxide, as well as providing laser bacterial reduction techniques.

Mary and her high school sweetheart are looking forward to getting married in 2022! Some of her favorite ways to spend her free time include relaxing, reading a book, and going to her family’s beach house.

Nicole Ash, Registered Dental Hygienist

Nicole Ash Registered Dental Hygienist

Bio Coming Soon!

Lisa Miano, Dental Assistant

Dental assistant Lisa Miano

“I love our dental team!”

Lisa has worked as a dental assistant since 1997 and joined Smile by Design in 2000. She is both CPR and CEREC certified. She ensures that her patients are well taken care of from the beginning of their appointment until the end.

Lisa is fun, energetic, and compassionate—all qualities that serve her well in her role at Smile by Design. She loves the dental team, as well as working for doctors who care deeply about the needs of each and every patient.

Lisa is married with two boys and loves to travel with her family.

Amanda Harrington, Dental Assistant

Dental Assistant Amanda Harrington

“Patients are relaxed and comfortable during their visits.”

Part of the Smile by Design team since 2008, Amanda is a certified dental assistant with more than 15 years of experience in the field. She is a graduate of the Academy of Dental Technology and takes continuing education courses to stay up-to-date on the latest dental techniques and products.

She embraces the practice’s goal to provide anxiety-free and extremely comfortable care. In fact, most patients comment on how relaxed they feel at the completion of their treatments. Amanda loves her job and the people she works with, and that kind of true enjoyment reflects in all of her tasks.

Away from the office, Amanda enjoys spending time with her fiancé, two wonderful nieces, her dog named Tyson, riding her motorcycle, and maintaining her home.

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