Meet the Team

Pamela Chambers, Receptionist

“We have an easygoing family atmosphere.”

Pamela was born and raised in Virginia Beach, Virginia, and loves being part of the dental field, where she can serve the needs of her community. She’s been in dentistry for more than 25 years, and she started at Smile By Design in 2005. Pamela has a certificate in ministry studies, and she graduated valedictorian from Wave Leadership College (night program).

At Smile By Design, she takes care of greeting patients, scheduling appointments, answering phones, collecting payments, and helping the team wherever needed. She enjoys working for Dr. Santos and Dr. Folck because everyone gets along, the practice has a family feel, and even the patients have fun and joke around. Pamela enjoys her job as the receptionist because she loves people and social events. Being at the front desk is perfect for her because she likes being the life of the party!

Pamela enjoys volunteering at her church, traveling, photography, reading, and being a Mary Kay make-up consultant.

Sue, Insurance Coordinator

Sue has 16 years’ experience in dentistry and over four at Smile By Design. She says she loves being able to help patients with their insurance needs. Sue is originally from Norfolk, VA and attended Norview High School. She is married with two adult children and three dogs. Sue enjoys sports, country music, and spending time with her family. She is also a coffee fanatic!

Debbie Hinkle, Registered Dental Hygienist

“I love working with people!”

Debbie has been in the dental profession for more than 39 years, and she’s been working at the practice since it opened. She has an Associate Degree in Dental Hygiene and is certified to give local anesthesia. She takes more than 15 hours of continuing education every year. She loves traveling to dental education classes, especially when the courses are in Las Vegas!

Debbie grew up as a “Navy brat,” and currently lives in Virginia Beach with her husband of 40 years. She plays well with others, which makes her a great fit for her job as a registered dental hygienist. When not working at Smile By Design, Debbie enjoys snow-skiing, camping, reading, cooking, and traveling. She’s been a member of the Beta Sigma Phi International Women’s Sorority for more than four decades. Debbie is also a Eucharistic minister at Holy Spirit Catholic Church. In addition, she’s “mom” to 12 foreign exchange students from all around the world.

Teresa Kirby, Registered Dental Hygienist

“I love my job.”

Teresa was born and raised in Virginia Beach, Virginia and has a Bachelor of Science. She takes more than 15 hours of continuing education every year, and has been in the dentistry field for nearly 30 years. She started at Smile By Design in 2008, and enjoys the easy, low stress environment. She loves the patients, the team, and the job! Teresa has been married for 33 years and has two adult children.

Genedee Bacaoan, Registered Dental Hygienist

“I love the laughs I share with our team and patients.”

Genedee promotes dental health by professionally cleaning teeth, providing radiographic studies, charting periodontal disease, and performing procedures in compliance with the dental practice’s focus on excellence. She attended Old Dominion University and graduated with a Bachelor of Science in Dental Hygiene.

Genedee has been in dentistry for more than 16 years and has been part of the Smile By Design team since 2008. Genedee loves working for a wonderful boss and sharing laughs with both her co-workers and patients. She strives to provide the highest standard of care for all her patients.

Genedee has lived most of her life in Virginia Beach, but currently resides in Chesapeake. In 2003, she married her husband, James, and they have a sweet five-year-old boy, Gavin.

Lynn, Registered Dental Hygienist

Lynn has over 40 years of experience in dentistry, so you can believe her when she says the best thing about working at Smile By Design is the quality of dentistry our team provides -- and the tender loving care that comes with it. Originally from Portsmouth, VA, Lynn attended Old Dominion University. She is married and has three adult sons. Outside of dentistry, Lynn is a potter and a proud “Nan.” And you might not expect it, but she was also a Boy Scout for two decades!

Lisa Miano, Dental Assistant

“I love our dental team!”

Lisa has worked as a dental assistant since 1997, and joined Smile By Design in 2000. She is both CPR and CEREC certified. She ensures that her patients are well taken care of from the beginning of their appointment until the end.

Lisa is fun, energetic, and compassionate—all qualities that serve her well in her role at Smile By Design. She loves the dental team, as well as working for doctors who care deeply about the needs of each and every patient.

Lisa is married with two boys and loves to travel with her family.

Amanda Harrington, Dental Assistant

“Patients are relaxed and comfortable during their visits.”

Part of the Smile By Design team since 2008, Amanda is a certified dental assistant with more than six years of experience in the field. She takes continuing education courses to stay up-to-date in the latest dental techniques and products.

She embraces the practice’s goal to give anxiety-free and extremely comfortable care. In fact, most patients comment on how relaxed they feel at the completion of their treatments. Amanda loves her job, and that kind of true enjoyment reflects in all of her tasks.

Amanda enjoys spending time with her two wonderful nieces, riding her motorcycle, and maintaining her home.

Ashli Anderson, Certified Dental Assistant

““I love interacting with patients. It’s all about them!””

Ashli first joined our practice a year ago, and she has two years of overall experience in the dental world. She received her education from Fortis College. Her favorite part of her job is helping patients feel comfortable and relaxed in the treatment chair. As long as she does her best to be confident, articulate, and relaxed, the people she sees will feel that way too!

Originally from Chesapeake, VA, Ashli has a loving, caring, and fun family. Her hobbies include shopping, spending time with her niece and nephew, and relaxing on the beach. She also loves journaling and collecting all things stationery!

Sarah Gibson, Insurance Coordinator

“I thoroughly enjoy my job!”

Sarah has been assisting the doctors at Smile By Design since 2010. She has six years of experience, and attends continuing education courses. She loves the environment and the staff at the Virginia Beach dental practice, and strives to perform her tasks as quickly and efficiently as possible. She’s a hard worker, and thoroughly enjoys her job.

Sarah’s hobbies include listening to music, dancing, networking, and spending time with her son.

Ask the Doctor


Pembroke 1 Building, 281 Independence Blvd., Suite 210, Virginia Beach, VA 23462 USA
Stephanie Santos, DDS Vinita Folck, DDS Smile by Design put fun in dentistry, with their family-friendly office, which provides gentle, compassionate, and comfortable family dentistry. (757) 499-9639 drfolck@smilebydesignva.com